Privacy Policy
Privacy Policy
January 1, 2026
January 1, 2026
Jobzen (“Jobzen,” “we,” “our,” “us”), a DBA of Homepro Network LLC, provides an online marketplace that connects homeowners with verified service professionals (“Pros”) for home tasks, projects, and related services.
Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have.
By accessing or using Jobzen’s website, mobile app, or services (collectively, the “Platform”), you agree to the practices described in this Privacy Policy.
Jobzen (“Jobzen,” “we,” “our,” “us”), a DBA of Homepro Network LLC, provides an online marketplace that connects homeowners with verified service professionals (“Pros”) for home tasks, projects, and related services.
Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have.
By accessing or using Jobzen’s website, mobile app, or services (collectively, the “Platform”), you agree to the practices described in this Privacy Policy.
INFORMATION WE COLLECT
We collect information in the following categories:
A. Information You Provide to Us
Account Information: Name, email, phone number, address, password.
Profile Details: Service preferences, skills, photos, bios (for Pros).
Payment Information: Bank account details, ACH routing, debit/credit card info (processed securely by third-party payment processors).
Identity Verification: Driver’s license, government ID, insurance documents, certifications.
Communications: Messages, support requests, emails, and app chat history.
Booking Information: Job details, dates, locations, instructions, and preferences.
B. Information We Collect Automatically
When you use the Platform, we automatically collect:
Device Information: IP address, device type, browser type, operating system.
Usage Data: Pages visited, links clicked, features used, time spent.
Location Data: Approximate or precise location (if permitted by your device settings).
Cookies & Tracking: Cookies, pixels, and similar technologies to improve user experience.
C. Information from Third Parties
Background Checks: Through integrated partners like Checkr (for Pros).
Payment Providers: Transaction confirmations, payout details, fraud monitoring.
Analytics Providers: Google Analytics and similar tools.
Pros or Homeowners: Ratings, reviews, feedback, and dispute information.
We collect information in the following categories:
A. Information You Provide to Us
Account Information: Name, email, phone number, address, password.
Profile Details: Service preferences, skills, photos, bios (for Pros).
Payment Information: Bank account details, ACH routing, debit/credit card info (processed securely by third-party payment processors).
Identity Verification: Driver’s license, government ID, insurance documents, certifications.
Communications: Messages, support requests, emails, and app chat history.
Booking Information: Job details, dates, locations, instructions, and preferences.
B. Information We Collect Automatically
When you use the Platform, we automatically collect:
Device Information: IP address, device type, browser type, operating system.
Usage Data: Pages visited, links clicked, features used, time spent.
Location Data: Approximate or precise location (if permitted by your device settings).
Cookies & Tracking: Cookies, pixels, and similar technologies to improve user experience.
C. Information from Third Parties
Background Checks: Through integrated partners like Checkr (for Pros).
Payment Providers: Transaction confirmations, payout details, fraud monitoring.
Analytics Providers: Google Analytics and similar tools.
Pros or Homeowners: Ratings, reviews, feedback, and dispute information.
HOW WE USE YOUR INFORMATION
We use your information to:
Create and manage your Jobzen account
Connect homeowners with Pros
Enable communication between users
Process payments and deliver payouts
Provide customer support
Verify identity, insurance, licensing, and trust/safety requirements
Improve platform performance, analytics, and personalization
Send notifications, reminders, updates, and promotional content
Enforce our Terms of Service and protect user safety
Detect, prevent, and investigate fraud or misuse
We use your information to:
Create and manage your Jobzen account
Connect homeowners with Pros
Enable communication between users
Process payments and deliver payouts
Provide customer support
Verify identity, insurance, licensing, and trust/safety requirements
Improve platform performance, analytics, and personalization
Send notifications, reminders, updates, and promotional content
Enforce our Terms of Service and protect user safety
Detect, prevent, and investigate fraud or misuse
HOW WE SHARE YOUR INFORMATION
We may share information with:
A. Service Providers & Partners
Payment processors (e.g., Stripe, Plaid, Authorize.net)
Background check vendors
Analytics and cloud hosting services
Insurance partners
These parties only receive information necessary to perform their services.
B. Pros and Homeowners
To complete a booking, certain information is shared:
Homeowners may receive:
Pro name, photo, bio, ratings, insurance status, job history
Pros may receive:
Homeowner’s name, general location, job details, and communication access
We NEVER share:
Full bank account numbers
Sensitive personal identifiers beyond verification requirements
C. Legal Requirements
We may disclose information if required to:
Comply with laws or legal processes
Respond to law enforcement requests
Protect users, Jobzen, or the public from harm
Enforce our Terms of Service
We may share information with:
A. Service Providers & Partners
Payment processors (e.g., Stripe, Plaid, Authorize.net)
Background check vendors
Analytics and cloud hosting services
Insurance partners
These parties only receive information necessary to perform their services.
B. Pros and Homeowners
To complete a booking, certain information is shared:
Homeowners may receive:
Pro name, photo, bio, ratings, insurance status, job history
Pros may receive:
Homeowner’s name, general location, job details, and communication access
We NEVER share:
Full bank account numbers
Sensitive personal identifiers beyond verification requirements
C. Legal Requirements
We may disclose information if required to:
Comply with laws or legal processes
Respond to law enforcement requests
Protect users, Jobzen, or the public from harm
Enforce our Terms of Service
COOKIES & TRACKING TECHNOLOGIES
We use cookies to:
Keep you logged in
Personalize content
Analyze performance
Improve marketing effectiveness
You may disable cookies in your browser settings, but the Platform may not function optimally.
We use cookies to:
Keep you logged in
Personalize content
Analyze performance
Improve marketing effectiveness
You may disable cookies in your browser settings, but the Platform may not function optimally.
DATA SECURITY
We implement administrative, technical, and physical safeguards to protect your information, including:
Encrypted communications (SSL/TLS)
Secure payment tokenization
Access-restricted databases
Regular monitoring and security testing
Despite best efforts, no system is 100% secure.
We implement administrative, technical, and physical safeguards to protect your information, including:
Encrypted communications (SSL/TLS)
Secure payment tokenization
Access-restricted databases
Regular monitoring and security testing
Despite best efforts, no system is 100% secure.
DATA RETENTION
We retain data:
As long as your account remains active
As needed to provide services, comply with laws, resolve disputes, and enforce policies
You may request deletion (details below).
We retain data:
As long as your account remains active
As needed to provide services, comply with laws, resolve disputes, and enforce policies
You may request deletion (details below).
YOUR PRIVACY RIGHTS
You have the right to:
Access your personal information
Update or correct your information
Request deletion of your data
Opt out of marketing communications
Restrict or withdraw consent where applicable
To exercise these rights, contact:
support@jobzen.com
(If you want a GDPR or CCPA-compliant version, I can generate those requirements exactly.)
You have the right to:
Access your personal information
Update or correct your information
Request deletion of your data
Opt out of marketing communications
Restrict or withdraw consent where applicable
To exercise these rights, contact:
support@jobzen.com
(If you want a GDPR or CCPA-compliant version, I can generate those requirements exactly.)
CHILDREN'S PRIVACY
Jobzen is not intended for individuals under 16.
We do not knowingly collect or store information from children.
Jobzen is not intended for individuals under 16.
We do not knowingly collect or store information from children.
THIRD-PARTY LINKS
Our Platform may contain links to external websites.
We are not responsible for their privacy practices or content.
Our Platform may contain links to external websites.
We are not responsible for their privacy practices or content.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically.
We will notify users of any material changes via:
Email
In-app notice
Website announcement
We may update this Privacy Policy periodically.
We will notify users of any material changes via:
Email
In-app notice
Website announcement
CONTACT US
If you have questions or requests, contact us:
support@jobzen.com
Homepro Network LLC
If you have questions or requests, contact us:
support@jobzen.com
Homepro Network LLC
