We collect information in the following categories:

A. Information You Provide to Us

• Account Information: Name, email, phone number, address, password.

• Profile Details: Service preferences, skills, photos, bios (for Pros).

• Payment Information: Bank account details, ACH routing, debit/credit card info (processed securely by third-party payment processors).

• Identity Verification: Driver’s license, government ID, insurance documents, certifications.

• Communications: Messages, support requests, emails, and app chat history.

• Booking Information: Job details, dates, locations, instructions, and preferences.

Photo & Image Uploads: Photos, videos, and images uploaded by Pros and homeowners as required or permitted by the Platform (see Section 1D below).

B. Information We Collect Automatically
When you use the Platform, we automatically collect:

• Device Information: IP address, device type, browser type, operating system.

• Usage Data: Pages visited, links clicked, features used, time spent.

• Location Data: Approximate or precise location (if permitted by your device settings).

• Cookies & Tracking: Cookies, pixels, and similar technologies to improve user experience.

C. Information from Third Parties

• Background Checks: Through integrated partners like Checkr (for Pros).

• Payment Providers: Transaction confirmations, payout details, fraud monitoring.

• Analytics Providers: Google Analytics and similar tools.

• Pros or Homeowners: Ratings, reviews, feedback, and dispute information.

D. Photo & Image Upload Requirements

To maintain trust, safety, and accountability on the Platform — similar to how platforms like Airbnb, DoorDash, and Turo operate — Jobzen requires or may require users to upload photos and images in certain circumstances. By using the Platform, you acknowledge and agree to the following:

Requirements for Pros:

• A clear, current profile photo (headshot) for identity and trust purposes.

• Photos of relevant licenses, certifications, insurance documents, or equipment where required for verification.

• Before-and-after photos of completed work, which may be required to confirm job completion, support payment processing, or resolve disputes.

• Photos of damage, hazards, or unusual job-site conditions discovered during a job.

Requirements for Homeowners / Clients:

• Photos of the job site, area, or items relevant to the requested service, prior to or at the time of booking, to help Pros assess scope and prepare appropriately.

• Photos documenting pre-existing damage or conditions at the property, where requested.

• Photos or images to support a dispute, claim, or review.

General Image Upload Terms:

• All images must be accurate, current, and relevant to the service or booking. You may not upload misleading, offensive, or unauthorized images.

• Uploaded images may be reviewed by Jobzen's trust and safety team for verification, fraud prevention, and compliance purposes.

• Certain images (such as job-site photos or Pro profile photos) may be shared with the other party to a booking to facilitate the service.

• Jobzen does not sell your images to third parties. Images may be shared with service providers (e.g., cloud storage, insurance partners) strictly as necessary to operate the Platform.

• You retain ownership of the images you upload. By uploading, you grant Jobzen a limited, non-exclusive, royalty-free license to store, display, and use those images within the Platform for the purposes described in this Policy.

• Failure to provide required images may result in booking delays, cancellations, withheld payments, or account suspension, consistent with Jobzen's Terms of Service.